Lead generation and telemarketing are important business endeavors. So crucial in these times that we are seeing many companies recruiting articulate outbound callers and paying handsome salaries. And if you are in the same boat, then don’t be hasty in your decision.

Virtual receptionist is a great idea that has helped many companies lower their business expense. Investments in virtual call-takers have been quite effective, and businesses have reaped great rewards. But to apply this virtual approach in almost every business function can do more harm than good.

Call centers have become an undetachable part of business operations. Not only they serve as the primary mode of support, they also play a major role in shaping the image of a business operation. This is the main reason why you need to be extra careful while choosing call center outsourcing companies for representing your […]

According to many studies done in the recent times, email support is deemed as the second most important modes of customer service in the world. But many companies do not give it the required importance and either skip on it altogether or skimp on the costing for this department. Both these situations are not ideal. […]

Laying a strong foundation for a business operation is critical if you want to achieve the desired results over a long term. With a proper base that you can rely upon, you would always stay busy fixing minor issues that arise due to the lack of reliability in a system.

Keeping the quality of a business operation high is the top priority of entrepreneurs. Any dip in quality and you risk losing your existing customer base to the competition. Just as important as it is to keep up the good work in your core product/service, it is equally crucial to maintain a high level in […]

The business scene of today is riddled with competition. The fact that many companies are trading in same commodities/services has put the power right in the hands of customers. They have the option to choose from a number of offerings. And, they are liable to change their supplier at the first glimpse of incompetence.

With IT growing at a rapid pace, the number of smart gadgets is also rising. People are becoming increasingly dependent on modern innovations. Gadgets like smart phones, laptops and fitness watches have become an integral part of human life. For many, it is hard to imagine a life without access to Facebook for the whole […]

Companies are facing a mad rush of competition from all corners. There is no running from the intense market conditions, which require you to function at the best of your abilities in order to be successful. Call centers are an integral part of modern-day business operations and play a vital role in keeping hold of […]

No one can deny the fact that customers are the real protagonists of every business’ every story. In order to make your customers happy and loyal, you need to have strong customer support process.  This is where outsourcing of customer services comes in scene as they are tied to multiple perks. These perks have potential […]