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Virtual receptionist is a great idea that has helped many companies lower their business expense. Investments in virtual call-takers have been quite effective, and businesses have reaped great rewards. But to apply this virtual approach in almost every business function can do more harm than good.
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The business scene of today is riddled with competition. The fact that many companies are trading in same commodities/services has put the power right in the hands of customers. They have the option to choose from a number of offerings. And, they are liable to change their supplier at the first glimpse of incompetence.
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