Call centers have become an undetachable part of business operations. Not only they serve as the primary mode of support, they also play a major role in shaping the image of a business operation. This is the main reason why you need to be extra careful while choosing call center outsourcing companies for representing your […]

According to many studies done in the recent times, email support is deemed as the second most important modes of customer service in the world. But many companies do not give it the required importance and either skip on it altogether or skimp on the costing for this department. Both these situations are not ideal. […]

Laying a strong foundation for a business operation is critical if you want to achieve the desired results over a long term. With a proper base that you can rely upon, you would always stay busy fixing minor issues that arise due to the lack of reliability in a system.

Businesses of today are facing intense competition. They are tasked with a number of responsibilities, which often divide their focus and cause them to lose their grip on core operations. While big businesses have ample capital to start their own back office departments, medium-scale businesses often struggle to fund back office support.

Keeping the quality of a business operation high is the top priority of entrepreneurs. Any dip in quality and you risk losing your existing customer base to the competition. Just as important as it is to keep up the good work in your core product/service, it is equally crucial to maintain a high level in […]