Virtual receptionist is a great idea that has helped many companies lower their business expense. Investments in virtual call-takers have been quite effective, and businesses have reaped great rewards. But to apply this virtual approach in almost every business function can do more harm than good.

Laying a strong foundation for a business operation is critical if you want to achieve the desired results over a long term. With a proper base that you can rely upon, you would always stay busy fixing minor issues that arise due to the lack of reliability in a system.

Keeping the quality of a business operation high is the top priority of entrepreneurs. Any dip in quality and you risk losing your existing customer base to the competition. Just as important as it is to keep up the good work in your core product/service, it is equally crucial to maintain a high level in […]

The business scene of today is riddled with competition. The fact that many companies are trading in same commodities/services has put the power right in the hands of customers. They have the option to choose from a number of offerings. And, they are liable to change their supplier at the first glimpse of incompetence.

With IT growing at a rapid pace, the number of smart gadgets is also rising. People are becoming increasingly dependent on modern innovations. Gadgets like smart phones, laptops and fitness watches have become an integral part of human life. For many, it is hard to imagine a life without access to Facebook for the whole […]

No one can deny the fact that customers are the real protagonists of every business’ every story. In order to make your customers happy and loyal, you need to have strong customer support process.  This is where outsourcing of customer services comes in scene as they are tied to multiple perks. These perks have potential […]

It is said that positivity has power to completely transform you personally and professionally! Well, at least it is true for environment at outsourcing firm where positivity can radically improve the overall working of the team. Why positive culture in call center is necessary? A positive environment at the workplace makes sure that agents are […]

Call center is a major sector that will cease to exist if it does not evolve with changing trends. This is because expectations of customers constantly rise with increase in the competition and changes in the technology. Let’s go through every major trend, which is doing rounds in contact center industry. Multichannel support is becoming […]

Some huge changes related to customer service have been witnessed by call center industry in last few years. Trends like multichannel support, use of data analytics and cloud technology have changed the completely transformed the functioning of call centers. But this is just a one phase. Future of this industry will be more radical mainly […]

Offering customer support to the end customers is not limited to providing the right resolution. It is the frequency of resolving the issues at very first call made by the customer that makes you different from your counterparts. Call centers often ignore the techniques that help them in resolving the issues during the first contact […]