The firm Ability Commerce reported that potential customers who use live chat are 3 times more likely to purchase from the company. This and several other statistics prove how chat support is an inevitable part of company’s success. Live chat support is applicable for multiple industries like e-commerce, business solution providers, hospitality industry, real estate […]

The answer to this question can be ended by just saying ‘Yes’ but why you need it will still ponder in your mind. Let’s first check what comes under multi-channel support! When a company offers more than one channel to solve the issue or general queries of the customer, it is referred as multi-channel support. […]