With IT growing at a rapid pace, the number of smart gadgets is also rising. People are becoming increasingly dependent on modern innovations. Gadgets like smart phones, laptops and fitness watches have become an integral part of human life. For many, it is hard to imagine a life without access to Facebook for the whole […]

The firm Ability Commerce reported that potential customers who use live chat are 3 times more likely to purchase from the company. This and several other statistics prove how chat support is an inevitable part of company’s success. Live chat support is applicable for multiple industries like e-commerce, business solution providers, hospitality industry, real estate […]

The answer to this question can be ended by just saying ‘Yes’ but why you need it will still ponder in your mind. Let’s first check what comes under multi-channel support! When a company offers more than one channel to solve the issue or general queries of the customer, it is referred as multi-channel support. […]

Multiple researches conducted on customer support stated that chat support has highest levels of satisfaction among customers as compared to other channels like email and phone. But if done in wrong manner, this may create a negative impact among your esteemed consumers. We have compiled some surefire tips related to live chat support which ensure […]