Lead generation and telemarketing are important business endeavors. So crucial in these times that we are seeing many companies recruiting articulate outbound callers and paying handsome salaries. And if you are in the same boat, then don’t be hasty in your decision.

Laying a strong foundation for a business operation is critical if you want to achieve the desired results over a long term. With a proper base that you can rely upon, you would always stay busy fixing minor issues that arise due to the lack of reliability in a system.

With IT growing at a rapid pace, the number of smart gadgets is also rising. People are becoming increasingly dependent on modern innovations. Gadgets like smart phones, laptops and fitness watches have become an integral part of human life. For many, it is hard to imagine a life without access to Facebook for the whole […]

No one can deny the fact that customers are the real protagonists of every business’ every story. In order to make your customers happy and loyal, you need to have strong customer support process.  This is where outsourcing of customer services comes in scene as they are tied to multiple perks. These perks have potential […]

It is said that positivity has power to completely transform you personally and professionally! Well, at least it is true for environment at outsourcing firm where positivity can radically improve the overall working of the team. Why positive culture in call center is necessary? A positive environment at the workplace makes sure that agents are […]

Call center is a major sector that will cease to exist if it does not evolve with changing trends. This is because expectations of customers constantly rise with increase in the competition and changes in the technology. Let’s go through every major trend, which is doing rounds in contact center industry. Multichannel support is becoming […]

Offering customer support to the end customers is not limited to providing the right resolution. It is the frequency of resolving the issues at very first call made by the customer that makes you different from your counterparts. Call centers often ignore the techniques that help them in resolving the issues during the first contact […]

U.S firms lose around 41 billion dollars every year due to poor customer service, as per the firm NewVoiceMedia. One of the major factors associated with poor customer service is inability of the brands to satisfy the angry customers. The failure to satisfy the irate customers not only results in the monetary losses but it […]

The answer to this question can be ended by just saying ‘Yes’ but why you need it will still ponder in your mind. Let’s first check what comes under multi-channel support! When a company offers more than one channel to solve the issue or general queries of the customer, it is referred as multi-channel support. […]

Multiple researches conducted on customer support stated that chat support has highest levels of satisfaction among customers as compared to other channels like email and phone. But if done in wrong manner, this may create a negative impact among your esteemed consumers. We have compiled some surefire tips related to live chat support which ensure […]