Virtual receptionist is a great idea that has helped many companies lower their business expense. Investments in virtual call-takers have been quite effective, and businesses have reaped great rewards. But to apply this virtual approach in almost every business function can do more harm than good.

According to many studies done in the recent times, email support is deemed as the second most important modes of customer service in the world. But many companies do not give it the required importance and either skip on it altogether or skimp on the costing for this department. Both these situations are not ideal. […]

With IT growing at a rapid pace, the number of smart gadgets is also rising. People are becoming increasingly dependent on modern innovations. Gadgets like smart phones, laptops and fitness watches have become an integral part of human life. For many, it is hard to imagine a life without access to Facebook for the whole […]

Call center is a major sector that will cease to exist if it does not evolve with changing trends. This is because expectations of customers constantly rise with increase in the competition and changes in the technology. Let’s go through every major trend, which is doing rounds in contact center industry. Multichannel support is becoming […]

Offering customer support to the end customers is not limited to providing the right resolution. It is the frequency of resolving the issues at very first call made by the customer that makes you different from your counterparts. Call centers often ignore the techniques that help them in resolving the issues during the first contact […]

The firm Ability Commerce reported that potential customers who use live chat are 3 times more likely to purchase from the company. This and several other statistics prove how chat support is an inevitable part of company’s success. Live chat support is applicable for multiple industries like e-commerce, business solution providers, hospitality industry, real estate […]

The answer to this question can be ended by just saying ‘Yes’ but why you need it will still ponder in your mind. Let’s first check what comes under multi-channel support! When a company offers more than one channel to solve the issue or general queries of the customer, it is referred as multi-channel support. […]

Multiple researches conducted on customer support stated that chat support has highest levels of satisfaction among customers as compared to other channels like email and phone. But if done in wrong manner, this may create a negative impact among your esteemed consumers. We have compiled some surefire tips related to live chat support which ensure […]