Call center is a major sector that will cease to exist if it does not evolve with changing trends. This is because expectations of customers constantly rise with increase in the competition and changes in the technology. Let’s go through every major trend, which is doing rounds in contact center industry. Multichannel support is becoming […]

The answer to this question can be ended by just saying ‘Yes’ but why you need it will still ponder in your mind. Let’s first check what comes under multi-channel support! When a company offers more than one channel to solve the issue or general queries of the customer, it is referred as multi-channel support. […]

Multiple researches conducted on customer support stated that chat support has highest levels of satisfaction among customers as compared to other channels like email and phone. But if done in wrong manner, this may create a negative impact among your esteemed consumers. We have compiled some surefire tips related to live chat support which ensure […]