No one can deny the fact that customers are the real protagonists of every business’ every story. In order to make your customers happy and loyal, you need to have strong customer support process.  This is where outsourcing of customer services comes in scene as they are tied to multiple perks. These perks have potential […]

It is said that positivity has power to completely transform you personally and professionally! Well, at least it is true for environment at outsourcing firm where positivity can radically improve the overall working of the team. Why positive culture in call center is necessary? A positive environment at the workplace makes sure that agents are […]

Call center is a major sector that will cease to exist if it does not evolve with changing trends. This is because expectations of customers constantly rise with increase in the competition and changes in the technology. Let’s go through every major trend, which is doing rounds in contact center industry. Multichannel support is becoming […]

Some huge changes related to customer service have been witnessed by call center industry in last few years. Trends like multichannel support, use of data analytics and cloud technology have changed the completely transformed the functioning of call centers. But this is just a one phase. Future of this industry will be more radical mainly […]

Offering customer support to the end customers is not limited to providing the right resolution. It is the frequency of resolving the issues at very first call made by the customer that makes you different from your counterparts. Call centers often ignore the techniques that help them in resolving the issues during the first contact […]

U.S firms lose around 41 billion dollars every year due to poor customer service, as per the firm NewVoiceMedia. One of the major factors associated with poor customer service is inability of the brands to satisfy the angry customers. The failure to satisfy the irate customers not only results in the monetary losses but it […]

The firm Ability Commerce reported that potential customers who use live chat are 3 times more likely to purchase from the company. This and several other statistics prove how chat support is an inevitable part of company’s success. Live chat support is applicable for multiple industries like e-commerce, business solution providers, hospitality industry, real estate […]

The answer to this question can be ended by just saying ‘Yes’ but why you need it will still ponder in your mind. Let’s first check what comes under multi-channel support! When a company offers more than one channel to solve the issue or general queries of the customer, it is referred as multi-channel support. […]

The internet in present day scenario is filled with news, insights and suggestions related to customer services. But in spite of that, good quality information is just like finding needle from haystack. Therefore, it becomes necessary to take support of some industry experts which contribute in the society by adding vital information through blogging and […]

Multiple researches conducted on customer support stated that chat support has highest levels of satisfaction among customers as compared to other channels like email and phone. But if done in wrong manner, this may create a negative impact among your esteemed consumers. We have compiled some surefire tips related to live chat support which ensure […]