U.S firms lose around 41 billion dollars every year due to poor customer service, as per the firm NewVoiceMedia. One of the major factors associated with poor customer service is inability of the brands to satisfy the angry customers. The failure to satisfy the irate customers not only results in the monetary losses but it […]

The answer to this question can be ended by just saying ‘Yes’ but why you need it will still ponder in your mind. Let’s first check what comes under multi-channel support! When a company offers more than one channel to solve the issue or general queries of the customer, it is referred as multi-channel support. […]

The internet in present day scenario is filled with news, insights and suggestions related to customer services. But in spite of that, good quality information is just like finding needle from haystack. Therefore, it becomes necessary to take support of some industry experts which contribute in the society by adding vital information through blogging and […]