The internet in present day scenario is filled with news, insights and suggestions related to customer services. But in spite of that, good quality information is just like finding needle from haystack.

Therefore, it becomes necessary to take support of some industry experts which contribute in the society by adding vital information through blogging and twitter.

We have compiled a list of some major influencers associated with the customer support industry from whom you can learn a lot about this vertical.

1. Annette Franz
   Twitter Connect: @annettefranz
   Website/Blog: https://www.cx-journey.com

   Annette is a board member of global non-profit organization CXPA. She covers more than 100 topics each year on her blog related to customer experience, customer loyalty and even employee management sometimes. She is also a Certified Customer Experience Professional (CCXP) which makes her recognized person in the industry.

2. Sheila McGee-Smith
   Twitter Contact:  @McGeeSmith
   Website/Blog: https://www.mcgeesmith.com

   She is the president of McGee-Smith Analytics, a firm that offers analysis associated to contact center markets. She herself is the chief analyst of the company and loves to research and advice on industrial trends. Most of her tweets present news, insights and analysis from the contact center industry.

3. Arie Goldshlager
   Twitter Contact: ariegoldshlager
   Website/Blog: https://ariegoldshlager.wordpress.com/

   He is an experienced customer strategy and innovation consultant. His blog covers multiple facets of customer management like customer experience, customer insight, customer retention, customer communities and customer immersion to name a few.  He has provided his consultation to some renowned industry players like LG Capital, FedEx and Capital One etc.

4. Roy Atkinson
   Twitter Connect: @RoyAtkinson
   Website/Blog: https://royatkinson.blogspot.in/

   Being a senior professional writer, you can expect some great posts on Roy’s blog associated with customer experience. With around 14 thousand followers, he has posted more than 58 thousand tweets that are dedicated to customer focus. He also works as a professional analyst and is fond of golf.

5. Bob Thompson
   Twitter Connect: @Bob_Thompson
   Website/Blog: https://customerthink.com

   He is the founder and one of the key contributors of CustomerThink, an online community of professionals focused on developing customer-centric enterprises. One can find an array of blogs, articles and interviews on this website which are focused on customer experience. His has authored a book titled ‘Hooked on Customers’ which was launched in 2014.

6. Flavio Martins
   Twitter Connnect: @flavmartins
   Website/Blog: https://winthecustomer.com/

   Being customer service fanatic, he has authored a book ‘Win the Customer.’ He is dedicated to support organizations on utilizing the potential of customer support for gaining customer loyalty. He was also part of online news aggregator Huffington Post’s top 100 customer service experts list.

7. Lynn Hunsaker
   Twitter Connect: @clearaction
   Website/Blog: https://clearactioncx.com/blog/

   Lynn is the president of customer service consulting and training firm ClearAction. Blog section of her company’s website has topics ranging from customer experience metrics to B2B customer experience. She is having around 15 years of experience in customer experience management.

8. Bill Quiseng
   Twitter Connect: @billquiseng
   Website/Blog: https://billquiseng.com/

   With more than 15.7 thousand followers on his twitter account, Bill is an award-winning blogger who focuses on customer experience. His blog and twitter page are also filled with his original quotes on customer service that are guaranteed to inspire every business. On his blog, you can also find recommendations on several books-based on customer service.

9. Frank Eliason
   Twitter Connect: @FrankEliason
   Website/Blog: https://www.frankeliason.com/

   Having a verified twitter account with 24.7 thousand followers, Frank is social media customer service enthusiast who actively uses social media and Comcast. He also participates in various events related to social media and customer service as a panelist. He is one of the board of directors of Society of Consumer Affairs Professional and has also authored a book ‘Your Story.’

10. Kent Huffman
    Twitter Connect: @KentHuffman
    Website/Blog: https://www.kenthuffman.com/

    With more than 30 years in the industry, Kent is CMO at DigiMark Partners and is one of most followed CMOs on Twitter. He has received more than 25 honors, recognitions and awards which include “Trusted Advisor” from the organization Vistage International. He has authored a book with title “8 Mandates for Social Media Marketing Success.”

All these customer service and customer experience influencers are definitely worth following due to their massive experience and knowledge-related to customer-oriented industries. Therefore, whether you want to improve the performance of call center or want to deliver better experience to your customers, connecting with these influencers will definitely help you!