Inbound Services

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CUSTOMER SERVICES

The current business environment is such that it needs to thrive rather than rely on survival and it has become crucial for businesses to have an agenda that is customer centric.

EMAIL SUPPORT SERVICES

The service is administered 24 x 7 As the mindset of purchasing behavior shifts to the internet, your ability to serve the needs of customer through online forum is increasingly demanding.

CHAT SUPPORT SERVICES

Our live chat support services are programmed to provide prompt feedback to queries unless all the doubts of customers have been removed and this helps builds health and everlasting relationship with customers.

SALES SUPPORT SERVICES

Our sales support service offerings follow the philosophy of remodeling to suit your requirements and we constantly evolve ourselves to meet the dynamics of market.

ORDER MANAGEMENT

Our order support services have maintained an accuracy rate of 89% in order processing. Our order management team ensures completion of the customer lifecycle.

LOYALTY PROGRAMS

Dedicated and loyal customers are not only a foundation of profitability and recurring revenue but in due time they also become advocates for your brand who share affirmative experiences with others.

TECHNICAL SUPPORT SERVICES

Technical support services with integrated maintenance helps you maintain advanced IT performance with flexible service options that are designed to resolve issue quickly and prevent problems thereafter.

CUSTOMER RELATIONSHIP MANAGEMENT

Customer Relationship Management (CRM) provides strategy for businesses in managing interactions and relationships with potential and present customers. It helps improve goodwill and profitability.

We are dedicated to nourish your business venture

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What makes us different?

Available 24x7 to assist your business, according to your time zone.

CISCO powered global delivery centers utilizing 100% IP based network

Well defined escalation procedures

Internationally practiced quality control and quality assurance strategies

How we help your business build loyal customers?

Customer Loyalty Programs

Connecting with your customers instantly

Improved First Call Resolution

Improved First Call Resolution

Improved CSAT

Enhanced Employee Engagement - Increased CSAT

Exculsive Client Engagement Program

Exclusive Client Engagement Model