Call Center Services
With considerable amount of industry experience, we are renowned call center service provider for firms across the world. The company implements a perfect blend of skilled workforce and cutting-edge
READ MORE
IVR System
We provide IVR development services which can be altered as per the business demands of the clients. Our Cisco-powered IVR system provides features like database integration and text-to-speech conversion for enhanced
READ MORE
Billing and OSS Solution
Vcall2customer provides an effective telecom billing solution which ensures transparency to the end customers. Our robust billing system ensures easy integration with multiple platforms along with bill convergence facility.
READ MORE
Technical Support
The company offers effective technical support services to firms from multiple domains. We have already catered the technical support for an array of technologies which include computer system.
READ MOREWe are dedicated to nourish your business venture
SIMPLIFYING YOUR BUSINESS
Currently the consumers are perpetually associated through various channels in order to reach out to companies. They are active on social networks, use smartphones and have complete access to information of the competitors. Consumer experience has thus developed as a strong differentiator for every enterprise for income growth and strengthening. Confronted by the disorder, customer support enterprises offer modernized and simplified services across various channels at reasonable costs.
EMBRACE OUR SOLUTIONS
The customers of Vcall2customer experience originality and freshness as compared to the conventional contact centers which uses digital enabled technology in conjunction with advanced analytics and smart automation to offer outsourcing solutions to help you offer personalized services while focusing firmly on abundant consumer experience..
- Our consumer support channel will help you adjust to your consumer service strategy according to evolving needs of the market and take benefits of smart technology that will help you transform your business process
- Our professional approach which leverages our area of expertise with comprehensive and wide-ranging analysis to create best mix of channel with a real time strategy
- Resolutions through smart self-service and social support will help you deliver unswerving consumer experience across channels
- Offering differentiated experience that automates the monotonous process, manages commitments, eliminates interval time and dedicatedly works on consumer feedback
- Integrated analysis operations with deep actionable insights
- Comprehensive and widespread channel strategy
- Adoption of lower cost channels
- Integrated analytic operations
- We hire customer specialists rather than average agents
What makes us different?
Available 24x7 to assist your business, according to your time zone.
CISCO powered global delivery centers utilizing 100% IP based network
Well defined escalation procedures
Internationally practiced quality control and quality assurance strategies
TRUSTED CLIENTS
Vcall2Customer have always kept my firm updated on the status of our customer support project since our association with them. I have found the experience of working with them fruitful due to their professional approach in handling every task associated with the project. I have already recommended the company to my friends which require similar services for their respective firms.
We approached Vcall2Customer with a hope of receiving excellence in call center process and they have indeed provided services as per the expectations. One thing we liked about them is the way they trained their agents as per our project. The involvement with the company was satisfactory and profitable.
Our association with Vcall2Customer has brought a new revolution in the business. We found the shared agent process of the company highly economical and rewarding for us. Their experience of handling the customers has been their USP which gave desired results for our firm.
I appreciate the dedication of Vcall2Customer in delivering quality results for the process. Unlike traditional call centers, the team at this company applies creative approach for satisfying the end customers. I look forward for an elongated relationship with them for my business project.
Vcall2Customer's method of maintaining quality at micro and macro level has worked in the favor of our organization. I would definitely recommend this firm to anyone who is seeking experienced players in call center domain.
WHY CHOOSE US
-
Focus on quality
Our robust methods of quality management ensure that every single step of our process operates as per international standards. Our quality assurance specialists and call center managers examine every action to ensure quality is maintained during every interaction with customer.
+ -
Every employee here is an expert
We believe in imparting in-depth knowledge to every agent on regular basis which helps him/her in becoming an ace of the respective process. We give strong emphasis on active listening skills along with problem solving abilities to ensure that handling customers becomes piece of cake for our agents.
+ -
Delivering results is our passion
We start working on our client's project as soon as we form an association with them. At our workplace, we believe nothing is more important than the requirements of our client's business.
+ -
We constantly adapt as per scenario
It is our flexibility that helps us to thrive in the domain of business process outsourcing since our inception. As a call center firm, we have ability to absorb the latest trends and technology to ensure that every project is tackled in a smooth manner. We also keep a keen eye on developments of different domains like retail, information technology and healthcare to modify our processes as per market demands.
+
LATEST NEWS
READ our latest blog news
9 TIPS TO BE MORE PRODUCTIVE AT WORKPLACE
People often believe that being busy is same as being productive. Remaining busy is does not guarantees positive result in spite of hard work while being productive is a way to achieve success at workplace through some smart methods. Implementing some smart techniques in professional career definitely act as catalyst in the process of reaching the goals without spending half of your age. Read More...
BY JOHN DEC 10, 2015
How we help your business build loyal customers?
Connecting with your customers instantly
Improved First Call Resolution
Enhanced Employee Engagement - Increased CSAT
